Frequently Asked Questions
Do you offer gift wrap? Yes, we are happy to offer complimentary gift wrap on our jewelry! On the checkout page, select “Yes” under the “Is This a Gift?” heading. We will wrap each item separately in an appropriate gift box. Home goods (decorative accessories, jewelry boxes & organizers, travel cases, picture frames, candles votives), gift sets, cross body bags, lobe wonders, earring supply kits, jewelry cleaners, and apparel cannot be gift wrapped.
I am purchasing several gifts on the same order. Can I add multiple gift messages? At this time, we are only able to add one gift message per order, but each item will be gift wrapped individually. The gift message will be printed and enclosed with one gift tag.
I just placed an order, but I selected the wrong item. Can you change it? Can you cancel it? We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted, so we are typically unable to change or cancel orders. Please contact Customer Service (seablossomjewelry@gmail.com) immediately if you have questions about changing or canceling your order.
I just placed an order – will I get a confirmation from you? Yes! After submitting an order shipping within the United States, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is ready to ship (for domestic orders with ground shipping, allow up to five business days), you will receive a second email that provides the UPS tracking information for your shipment. Please contact Customer Service (seablossomjewelry@gmail.com) if you have not received your confirmation emails.
I just placed an order, but I need to change the shipping address. How do I do that? Please email us at seablossomjewelry@gmail.com to change your shipping address.
I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that? As of right now, we are only able to accept one shipping address per order. If you need items to ship to different addresses, it would be best to place them as separate orders.
I need to use two credit cards on my online order – how do I do that? At this time, we are only able to process one credit card per online order. (This includes Visa, MasterCard, or American Express gift cards.)
I just placed an order. How will it be shipped to me? All domestic orders and returns are shipped via USPS (United States Postal Service). Your tracking email will provide you with the carrier and tracking information for your shipment.
Do you offer expedited shipping? Yes! On the checkout page, you will see all of your available shipping options (Standard 1st Class and Express). Shipping expenses are calculated at checkout.
Do you ship internationally? Yes!
TAXES & CUSTOMS
sea + blossom is not responsible for any duty and tax fees for international shipping. To find out if you’ll be charged for duties and taxes, please refer to your local customs website. The limits for duty-free packages are established by your local customs authorities. Neither are we responsible for the Delivery Duty paid on all Canadian orders over $150 CAD.
Should you have any questions or need assistance selecting which shipping option you should use, please feel free to email us here or live chat with us by hitting the message button below.
Do you sell gift cards? Yes! Electronic gift cards (e-cards) may be purchased and personalized through our website. It will be emailed to the recipient within 24 hours of submitting your order.
Returns
sea + blossom provides FREE RETURN SHIPPING for eligible items up to 30 days after you've received your order. A pre-paid, pre-addressed return shipping label will be provided with every qualifying order purchased on the website. If you have misplaced your shipping label, you can print a replacement pre-paid return shipping label by visiting our return page. Please allow up to 15 business days for your return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via email at seablossomjewelry@gmail.com Monday – Sunday 8am – 5pm CT.
Jewelry Care
We are proud to provide you gold-filled jewelry that allows you to live your life and wear your jewelry in the ocean, in the shower, and doing your typical activities. However, to keep your jewelry long-lasting for years to come, we do recommend that our customers are cautious when washing their hands, swimming, exercising, cleaning, or styling their hair, as soaps, chlorine, detergents, cleaning agents, and hair products can remove the plating. The sea + blossom packaging doubles as a safe haven for your jewelry’s storage and a polishing cloth to keep it looking bright and shiny.
Find more information and fine jewelry care instructions here.
Can you wear gold-filled jewelry in the shower? Yes! However, for your jewelry to last for years to come, we recommend taking your gold-filled jewelry off before you get in the shower. This protects your jewelry’s shine by avoiding contact with agents such as soaps, lotions, and hair and cleaning products.
